Managing Transit's Workforce in the New Millennium

Managing Transit's Workforce in the New Millennium

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This report assesses the transit industry's workforce needs and prospects for the coming decades. Further, the report provides guidelines to enable employers to assess their own workforce needs, describes best practices for recruiting and retaining employees, and identifies ways to enhance or establish partnerships between management and labor for attracting, training, and maintaining a qualified workforce. Information was obtained from a literature search, surveys, and 13 case studies. The report will be helpful to transit general managers, assistant general managers, directors of human resources, and other key transit officials.At PT, new bus operators complete a fairly typical 6-week new bus-operator training program. ... who have had difficulty relating to customers, the MARTA technical training branch offers the Enhanced Customer Service Training Program.

Title:Managing Transit's Workforce in the New Millennium
Publisher:Transportation Research Board - 2002

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